With so many big box pharmacies cropping up in recent years, it can be a bit difficult for independent pharmacies to make a name for themselves. The fact is, however, that customers find many benefits in using independent pharmacies. For one thing, customer care is much more personal and individualized. For another, they often find that being the regular customer of an independent pharmacy affords them different kinds of “perks” from those seen in big box pharmacies. The key to running a successful independent pharmacy is customer care and repeat business, and this can’t be done without a good pharmacy point of sale software system. A pharmacy point of sale system is about more than pharmacy cash management; it’s about keeping the entire business running at its best ability.
Why Does My Pharmacy Need Retail Pharmacy Software?
At this point in the game, it’s virtually impossible for an independent pharmacy to run without a pharmacy cash management system of some kind. For one thing, the amount of people using pharmacies each year is massive; in 2010 alone, doctors and pharmacies ordered or provided 2.6 billion drugs. On the level of pharmacy cash management, that’s a lot of money being dealt with. Pharmacies are dealing with more than just money, though. These are delicate medications being handled, and in this business, the slightest mistake can result in massive consequences for doctors, patients, and pharmacies alike.
What Can A POS System Do For An Independent Pharmacy?
There are many ways in which POS systems can help independent pharmacies get ahead and run more efficiently. POS software keeps a running record of all of the prescriptions filled, allowing pharmacists easy access to transaction records. It also can keep a record of a customer’s signature, making comparisons quick and easy. The entire transaction process becomes more enjoyable and efficient when POS systems are in use, and items can be replenished more easily. POS systems can even help your negotiate vendor costs and get lower prices.
How Can POS Systems Increase Loyalty?
For an independent pharmacy, customer loyalty is the key to survival. You need to give your customers a reason to choose your pharmacy over a big box pharmacy. POS systems do just that. They help you keep track of a customer’s specific needs; you know what medications they are taking, what has worked and what hasn’t, and more within a few clicks. A great thing about being an independent pharmacy is that you have a personal touch. You can keep track of things that customers didn’t like, such as harmful side effects. They’ll feel touched that your pharmacy noticed, whereas a big box pharmacy likely won’t. POS systems also allow for more practical perks, like coupons and loyalty programs. These can all be effectively monitored through a POS system, allowing your customers to rack up points and get better deals.
A POS system helps you smoothly run your pharmacy — without sacrificing that personal touch that customers appreciate.