When you run your own business, you know how important it is to put your best foot forward. When clients or customers call your company, you need to know that they are going to get a professional voice on your end of the line. Many businesses around the globe have found that they get a […]
Despite rapid increases in online marketing and sales, about three out of every four Americans report that they have abandoned a purchase due to poor customer service. Delays in answering customer questions, customer service representatives who are not sufficiently knowledgeable about products or services, or just having to negotiate a computerized answering service may all […]
