Live Telephone Answering Services Tied to Upswing in Customer Satisfaction
Despite rapid increases in online marketing and sales, about three out of every four Americans report that they have abandoned a purchase due to poor customer service. Delays in answering customer questions, customer service representatives who are not sufficiently knowledgeable about products or services, or just having to negotiate a computerized answering service may all […]
After Hours Answering Services How They Can Improve Customer Satisfaction
The fact is that few businesses can afford to keep full-time employees on hand 24 hours a day. For the kinds of businesses that don?t or can?t provide services during evening hours ? like many healthcare providers and trade providers ? having people on hand during the off-hours doesn?t seem to be necessary. In fact, […]
Small Businesses Can’t Rely on a Search Marketing Company Without These 3 Services
A few years ago, not many people understood the purpose of using search engine optimization strategies for a business’s website. After all, Google can simply find a local business on its own, right? It turns out that that’s not exactly the case. Google makes up at least 65 to 70% of the search engine market […]
